E-Jagriti Portal

E-Jagriti Portal mind map
Recent News
Launched in December 2023
Capacity Building Workshop
Held on 13 Feb 2024
When
Launch Date
December 2023
Why
Modernization Needs
Advancements in technology
Changing consumer needs
What
Origin
Evolved from CONFONET software
Key Features
AI Integration
Reduces case backlog
Smart search
Voice-to-text conversion
Case Management
Case filing
Online fee payment
Case monitoring
Virtual Court Facility
Reduces disposal time
Minimizes physical appearances
Integration
Consumer Grievance Platforms
OCMS
E-Daakhil
NCDRC Case Monitoring System
Where
Implementation
Across Consumer Commissions in India
Who
Key Figures
Piyush Goyal
Union Minister for Consumer Affairs
Rohit Kumar Singh
Secretary, Department of Consumer Affairs
Stakeholders
NCDRC
State Consumer Disputes Redressal Commissions
Technical support persons
How
Technological Innovation
Leveraging AI and ML
Online functionalities
Significance
Efficiency
Faster case resolutions
Accessibility
Virtual court access
Consumer Protection
Enhanced capabilities
Challenges
Associated Risks
Increase in technological risks
Dark Patterns
Need for regulation
Way Forward
Jan Andolan
Spreading awareness
Continuous feedback
Technological Collaboration
Strategy for eliminating old cases
Real-time case handling
Guidelines for Dark Patterns
Prevent manipulative practices

‘E-Jagriti’ is a transformative portal launched by the Indian Government’s Department of Consumer Affairs in December 2023. This portal, evolving from the CONFONET software, integrates advanced features like AI for smart search and voice-to-text conversion, enhancing consumer protection and expediting grievance redressal. It includes functionalities for case filing, monitoring, and online fee payment, alongside a virtual court system to reduce physical court appearances. ‘E-Jagriti’ aims to bring consumer grievance platforms under one umbrella, promoting efficiency and accessibility. The initiative focuses on adapting to changing technological needs, improving consumer trust, and addressing new challenges such as the risk of ‘dark patterns’ in consumer interactions.