E-Jagriti Portal
‘E-Jagriti’ is a transformative portal launched by the Indian Government’s Department of Consumer Affairs in December 2023. This portal, evolving from the CONFONET software, integrates advanced features like AI for smart search and voice-to-text conversion, enhancing consumer protection and expediting grievance redressal. It includes functionalities for case filing, monitoring, and online fee payment, alongside a virtual court system to reduce physical court appearances. ‘E-Jagriti’ aims to bring consumer grievance platforms under one umbrella, promoting efficiency and accessibility. The initiative focuses on adapting to changing technological needs, improving consumer trust, and addressing new challenges such as the risk of ‘dark patterns’ in consumer interactions.
