Consumer Protection Act 2019: Salient Features & Limitations

In Mid-August this year, the Consumer Protection Act, 2019 had received the Presidential assent and had come to effect. The prior legislation had been amended from time-to-time on par with the changes caused due to economic liberalisation, globalisation, and digitisation of the products and services. However, the new Act is far from fulfilling the desired objective of being socio-economic legislation which sought "to provide better protection of the interests of the consumers" as there is ambiguity within the amendments.

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