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E-governance, as a critical tool of governance, has ushered in effectiveness, transparency, and accountability in governments. What inadequacies hamper the enhancement of these features?

E-governance employs Information & Communication Technology (ICT) to enhance government service delivery, citizen engagement, and transparency. Its transformative potential is impeded by certain shortcomings.

Infrastructure Challenges:

  1. Rural Connectivity: Absence of reliable internet and power in rural areas, particularly in countries like India, hinders citizens’ access to e-government services.
  2. Digital Divide: Disparities in ICT access based on income, education, and location restrict many individuals from benefiting.
  3. Insecure ICT: Vulnerabilities to cyberattacks expose e-governance systems to data breaches and service interruptions, eroding public trust.

Capacity Issues:

  1. IT Workforce Shortage: Government agencies lack the skilled IT personnel required for ICT system development and management.
  2. Digital Literacy: Ineffectual e-governance usage by government officials, owing to inadequate digital skills.

Legal and Regulatory Concerns:

  1. Outdated Laws: Many e-governance-related laws lag behind technological advancements, creating uncertainty and hindrance.
  2. Data Protection Deficiency: Absence of comprehensive data protection laws in several nations raises privacy and security concerns regarding collected personal data.

Data-Related Problems:

  1. Poor Data Quality: Government agencies often collect low-quality data, obstructing informed decision-making and service delivery.
  2. Data Sharing Hurdles: Limited data sharing among government bodies results in redundant efforts and inefficiency.

Additional Challenges:

  1. Citizen Awareness: Lack of government outreach and awareness campaigns contributes to low citizen awareness of available e-government services.
  2. Resistance to Change: Resistance among government officials to adopting e-governance initiatives.
  3. Corruption: Corruption acts as a barrier to effective e-governance implementation.

Conclusion: While e-governance promises revolutionary change, these inadequacies impede its realization. Governments must address these issues to fully harness its potential.

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